Welcome to the Seller Community, @incivilizadx 👋
Sorry to hear you are having trouble receiving these alerts. There are some situations where our emails may be blocked or delayed by your email provider (which we have no control over). If you can’t find the messages in your inbox or spam folders, and you truly believe the messages aren’t coming through, then we encourage you to whitelist a few of our emails related to your Square Online site to help keep them from being blocked or delayed.
Whitelist the following email addresses by adding them to your contacts:
I also recommend setting up your email sender profile. Please navigate to the Square Online dashboard, then click Communications > Email & Text Alerts. You will see an option at the top of the screen to setup your sender profile.
Please let me know if that helps! If you are still having trouble, it may be best to reach out to the support team directly.
