Additional Text Issue

[Chimpo]

Sometime last year we added some policies to our "Additional Text" box to appear on Invoices/Receipts for clients to have our additional information. It seems as though this text is not appearing on invoices or receipts. Any ideas on how I can fix this issue??

[MayaP]

Hi @Chimpo,

Welcome to the Seller Community. Happy to have you!

I wanna want to investigate this further, can you provide some pictures. Please show the additional text added to receipts/invoices, and then example of it now showing. 

That would be so helpful! Thank you again.