Deposit Transfer Delays

[KentJava]

Is anyone else continuing to experience delays in receiving your deposit transfers? I’ve never had issues with this until this year and it seems they don’t have the issue resolved. My deposit for 6/18/25 should have been in my account this morning but has not shown up yet. 

I tried to chat with to Square Customer Service but received a message that it was offline but according to their Hours of Operation, they should have been operating at that time. I sent an email that clearly stated they will respond within 24 hours but I got a reply back saying that I will get a response in 2-3 days! What kind of customer service is that? As business owners of small businesses, sometimes we need immediate help and are unable to step away from our customers for a long period of time while waiting for someone to pick up our call. 

[goodnature]

Square is going to lose me as vendor if this BS keeps up not transferring money overnight.  

We pay way too much in service fees to get NO SERVICE.  I'm paying 4% on transactions that are safe with zero fraud. 

For what? 

So I can join a community and birch about crappy service from the machine? 

[ryanwanner]

Hello @KentJava  and @goodnature !

I think I know what the problem is with the transfers today. Today is Juneteenth, which is a federal holiday. That means the banks are closed, and transfers won't hit until tomorrow. As with every federal holiday, banking stops until the next business day.

If the funds transfers are vital to the operation of your business, you may want to consider opening a Square Checking account. Funds are always available instantly after payment processing.