Deposit Transfer Delays

[KentJava]

Is anyone else continuing to experience delays in receiving your deposit transfers? I’ve never had issues with this until this year and it seems they don’t have the issue resolved. My deposit for 6/18/25 should have been in my account this morning but has not shown up yet. 

I tried to chat with to Square Customer Service but received a message that it was offline but according to their Hours of Operation, they should have been operating at that time. I sent an email that clearly stated they will respond within 24 hours but I got a reply back saying that I will get a response in 2-3 days! What kind of customer service is that? As business owners of small businesses, sometimes we need immediate help and are unable to step away from our customers for a long period of time while waiting for someone to pick up our call. 

[goodnature]

Square is going to lose me as vendor if this BS keeps up not transferring money overnight.  

We pay way too much in service fees to get NO SERVICE.  I'm paying 4% on transactions that are safe with zero fraud. 

For what? 

So I can join a community and birch about crappy service from the machine? 

[ryanwanner]

Hello @KentJava  and @goodnature !

I think I know what the problem is with the transfers today. Today is Juneteenth, which is a federal holiday. That means the banks are closed, and transfers won't hit until tomorrow. As with every federal holiday, banking stops until the next business day.

If the funds transfers are vital to the operation of your business, you may want to consider opening a Square Checking account. Funds are always available instantly after payment processing. 

[campbellalyssa]

How long did it take for you to get your transfer? I was suppose to get my deposit on 10/18. It’s now 10/21 and I have yet to see it. My bank does not see it pending as well

[ryanwanner]

Hello @campbellalyssa ! Welcome to the Square Community!

If your business is new to Square, your transfer may be delayed while Square and the feds do a little background verification to make sure your business is legitimate. I've seen these verifications take anywhere from 3-5 business days to be completed. The best thing to do is to continue to process sales since it helps enhance the validity of your biz.

Once those checks are completed, you will start to see your transfers happen regularly. 

If you have been with Square for a while and your transfer was for an amount unusually high for your average volume, it may trigger the same kind of background checks. If it was for a usual amount, check the reconciliation page on your dashboard to verify Square sent the funds. If the funds are sent, then this is a question best answered by your bank.

Hope this helps!

[campbellalyssa]

Hello, thank you for responding. My business is not new. I’ve been using Square for 4 years & now never had this issue. I’ve also had transfers higher than this time. Is there another reason this would be happening?