@Tko72784 For privacy reasons, we here in the Community can not possibly know exactly what is going on with your account. But, there are possibilities. For example, your account might show attempted and failed access in places or on devices not previously associated with it. Someone might have hacked your credentials but is unable to get past two-factor authorization. For sure, something has caused a red flag to be raised and Square is just trying to ensure the security of your account and your money. Yes, it is a pain not to have access to funds while you are going through this, but it could be worse if someone else DOES get access to your funds.
Anyway just follow the steps they give you and it should get resolved soon enough.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
