Client's Account is Under Review

[atollefson]

Hello! I have a boutique client who's account gets "frozen" for review periodically, and she has no idea why. What is a common cause of this?

[alexandriak]

I've seen accounts frozen for suspicious activity before. Has she changed anything recently or had a large influx in sales? What types of products does she sell?

[Redclovermerc3]

My account has been under review and frozen 4 times just this week !! I was cleared on Saturday, its now Sunday and frozen under reiviw again !!

[Kassi_]

Hey there, @Redclovermerc3 - 

I would recommend reaching out to our CS Team directly. We don't have access to that type of account information through the Community. 1-855-700-6000 squ.re/contactsqsupport

Make sure you have all of the buyer information when using Invoices. This will help with getting the hold removed on the account. 

Thank you!