Cannot index my website

Hi Guys, 

 

we're working on our website and have recently launched but there appears to be an indexing issue with the Weebly System itself. Now, before you reply, this isn't just an SEO issue, it's actually from what we can see a development bug with the system. 

 

Now allow me to elaborate. According to the Weebly documentation the Robots.txt file is dynamically generated and not manually created or editable. The process of launching your website according to weebly is to do the following 

  • give all pages urls and publish said pages
  • ensure the site is discoverable via search engines
  • ensure pages are discoverable by search engines

Now if all is good and well then the sitemap.xml file should generate. Which ours has. 

Next we configure Google Analytics, Tag Manager and Search Console etc. 

 

From here we should be able to submit the sitemap or individual URLS.

Now here is where our problem lies... The dynamically generated Robots.txt file generated by the Weebly system is still reading as no-index, even with all the above steps completed. 

This is preventing our sitemap and individual URLS's from being submitted. 

 

Unless we can modify the robots.txt file we are pretty stuffed. You could argue that perhaps this is a caching issue, well there is no Weebly cache for account users so we also waited 24 hours wondering if this would clear and tried again this morning. No Success.

 

So with all the above in mind, we are hoping someone from Weebly sees this thread and does something about it rather than incorrectly flagging it as an SEO issue. 

 

Looking at the forums many customers are having a similar issue so either A) Something is missing from your documentation launch process or B there is a serious issue with the software. 

 

If anyone else has had a similar problem and found a solution please let us know. 

Many thanks for your time.

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Hi Guys, 

 

we're working on our website and have recently launched but there appears to be an indexing issue with the Weebly System itself. Now, before you reply, this isn't just an SEO issue, it's actually from what we can see a development bug with the system. 

 

Now allow me to elaborate. According to the Weebly documentation the Robots.txt file is dynamically generated and not manually created or editable. The process of launching your website according to weebly is to do the following 

  • give all pages urls and publish said pages
  • ensure the site is discoverable via search engines
  • ensure pages are discoverable by search engines

Now if all is good and well then the sitemap.xml file should generate. Which ours has. 

Next we configure Google Analytics, Tag Manager and Search Console etc. 

 

From here we should be able to submit the sitemap or individual URLS.

Now here is where our problem lies... The dynamically generated Robots.txt file generated by the Weebly system is still reading as no-index, even with all the above steps completed. 

This is preventing our sitemap and individual URLS's from being submitted. 

 

Unless we can modify the robots.txt file we are pretty stuffed. You could argue that perhaps this is a caching issue, well there is no Weebly cache for account users so we also waited 24 hours wondering if this would clear and tried again this morning. No Success.

 

So with all the above in mind, we are hoping someone from Weebly sees this thread and does something about it rather than incorrectly flagging it as an SEO issue. 

 

Looking at the forums many customers are having a similar issue so either A) Something is missing from your documentation launch process or B there is a serious issue with the software. 

 

If anyone else has had a similar problem and found a solution please let us know. 

Many thanks for your time.

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Square

Hi @eleanormck__, welcome to the Seller Community! 👋 

 

Thank you for flagging this and sorry to hear you're running into some issues. 

 

Although you have previously brought this up, please note that we do not provide support for SEO or indexing/google analytics in the Community. However, before responding here, I brought your query to the Square Online team for their insights to see if we could provide you with the most helpful assistance possible.

 

In response, they have suggested the following articles for you:

 

Regarding the bug you are seeing, if there is an error message you are seeing on our end, then please do get in touch with our support team directly who will be able to investigate and raise it with our engineers. We request you contact support as this is a public forum and we don't have the tools to go through that sort of escalation. 

 

Thanks for your understanding. 

 

Breffni
Community Moderator, Ireland, Square
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