Location and hours on Square not syncing with Weebly

[bullcity]

I have tried no less than 20 times to sync my hours and location with my web page run by Weekly, oops, Weebly, and NOTHING WORKS! The site is wrong (I have no idea where they got those hours from, they are not now, nor were they ever my store hours) and no one on Weebly knows anything. They send me to Square, Square sends me to Weebly. I DO NOT RECOMMEND USING WEEBLY WITH SQUARE.

[isabelle]

Hey @bullcity!

So sorry for this frustration.

I spoke with a team member from our Weebly Team, and they suggested that you go to Store > Setup > Square Sync > Settings and edit/change the location you're syncing with. 

Have you tried this? Please let me know, as I want to help you get this figured out. 

[bullcity]

Hey, I sure did! Did you read what I wrote? I said I had tried at least 20 times, so yeah I've already dine that. After being on hold with Weakly 45 minutes and waiting 3 days for a response through email.  

[isabelle]

Hey @bullcity. 

I did read what you said, just wanted to confirm you had tried those steps. 

I am so sorry about this. I had a team member look into this, and the only difference they see between the location in Square and the location in your Square Online Store is that on Saturday for Square Online Store it closes one hour earlier, at 5PM. You can edit that in Store > Setup > Pickup by clicking the edit location button on the right.

I'm trying to be of help here, so please let me know if you continue to have issues. 

[Hadi]

I am having the exact same issue, how did you solve it?

[Lachozamv]

I am also having this issue with syncing my Saturday hours. I’ve tried updating many many many times to no avail. It’s so frustrating and has caused me to lose business due to my hours being incorrect on my website. This has to be a glitch since many others are experiencing the exact same issue. 

[BernadetteA]

Sorry to hear you are having trouble with your store hours, @Lachozamv And my apologies for just now seeing your post here! 

Can you please confirm your website URL so we can take a look at the sync issue you are describing? 

[Lachozamv]

Lachozamv.com

[BernadetteA]

Thanks for the info, @Lachozamv 

How are you editing the hours? Can you try the following: 

• Log into the site editor, then click the dropdown in the top left corner of the screen and click on your home page
• Once on the home page, select the tab for Location and Hours
• You will see a dropdown at the top of the left panel with an option to enter the hours manually (what it is currently set to) or to select a location. 

If you leave it set to manual, you will just need to double click on each time frame you need to edit. If you select the location option the time will automatically adjust. 

With either option, you will need to republish the site by clicking the publish button in the top right corner of the editor.