Can't select business type on PPP application?

[Fotm2014]

On the ppp application, you are required to select a business type.  When I try to do the drop down, there aren't any options.  It also won't let me move forward without a type selected.  Please help!

[Aesposito806]

I'm having the same issue as of 2:42pm eastern time.  Were you able to get a response?

[MichaelineM]

Same issue.  Was invited to fill out application but at a complete stop because no drop down menu in Business type.

[Kdailey23]

I am having the same issue. Has anyone been able to fix this yet?

[Phyllisc55]

I'm having the same issue. It won't let you proceed without it. I wish someone would get it fixed!

[Mycraftroom]

I started the PPP loan app but have had a lot of confusion as to my business type.  Consequently, I'm getting an "unknown error" message and want to start over completely.  The app doesn't allow me to make the necessary changes.  Does anyone know how to start over from the beginning of the app?

[jacquelynabrams]

I am having the same exact issue....on messaging with customer service who told me that they can't cancel my application out and that I would need to call tomorrow since they can't do anything. This is ridiculous....I have asked Mary R to just delete my application and let me start over. Keeps saying unknown error with a sad crying face

[jaechandler68]

Same here! We've been trying for the past three days now. 

[isabelle]

Hey @Mycraftroom, @jacquelynabrams, and @jaechandler68-

Thanks for posting in the Seller Community.

Really sorry that you experienced this error this weekend. This is a known error that our Engineering Time is working hard to implement a fix for. Please take a look at the best answer in this thread for a workaround/solution. 

[brendanpt]

Is anybody else having a problem with the square PPP application locking up?  I have been unable to get mine submitted for the past few hours. Now the application is getting stuck on the section Business type under Business info.  It says "select" on business type but won't let me choose anything.  😩

[Smokey1]

Yes, having the same issue. Can't get past it. 

[isabelle]

Hey @brendanpt and @Smokey1-

This is a known error that our Engineering Time is working hard to implement a fix for. Please take a look at the best answer in this thread for a workaround/solution. 

[brendanpt]

I was able to get this resolved by switching my browser to Chrome instead of Internet Explorer.  Thx to the Square team for their help today! 

[jaechandler68]

Good for you! Unfornutaly for us we've tried Google Chrome, Explorer and Safari. And still saying "Unknown error". 

[thurstonshaolin]

I have tried in three different browers and on my iphone and ipad. It does not work on any device

[TBlais]

I'm trying to fill out the PPP Loan app and I'm stuck because the button for "business type" is broken. Anyone else find a way around this?

[Igotapo]

Having the same problem and waiting on a text reply from square capital specialist via text. Customer Service phone line is down. 

[edwardsgroupnc]

Me too, if you get a reply please post it on here. Thanks

[TBlais]

I was able to get someone on the phone to answer. I had to download google chrome as use that as my browser and its working now.

[TBlais]

Use google chrome. That worked for me and was the suggestion I got over the phone.

[isabelle]

Hey @edwardsgroupnc and @Igotapo-

Yes, please try using the browser Google Chrome. 

If that doesn't work, take a look at my best answer in this thread for an additional troubleshooting solution. 

[TGS2008]

I have tried to submit the app from android, iPhone, and chrome and I still having issues with the business entity field.  Any other suggestions? Thanks