Can't select business type on PPP application?

[Fotm2014]

On the ppp application, you are required to select a business type.  When I try to do the drop down, there aren't any options.  It also won't let me move forward without a type selected.  Please help!

[McGray]

I posted a screenshot of the unknown error on Square/Twitter link, and got a response from Jackie Reses that they would be looking into it. It sounds as if this is an issue that many people have, so I’m not entirely sure why it hasn’t been resolved yet but clearly it is not a small issue. Crossing fingers that they can fix it before all the money’s gone.

[jmpilo241]

Same problem. Our CPA filed us as an S-Corp. With my wife and I 50% owner each. No employees? Need some help with this. 

[DF1]

Tried over a dozen times and still unsuccessful. Please resolve

[uccatv]

PPP application Business Type drop down box has no values. It won't let you proceed past that point.

[swaves52]

I am having the same problem.

I emailed support, etc. Still nothing

[ashc]

Hi @uccatv and @swaves52,

I'm moving your posts to a thread that already exists for this issue.

Please check @isabelle 's best answer for more details and a workaround. 

[TGS2008]

We've tried EVERYTHING suggested on @isabelle  post, nothing has worked.

[McGray]

Nothing is working. 

Again.

Anytime I try to _modify_ or _re-do_ or _delete_ or _start over_ the “unknown error” with the teary face appears. It has zero bearing on which page or which dropdown window. 

I’ve sent messages to every platform I use..FB, Seller Community, Support Team, Capital Team and again this morning, Square Support on Twitter. If it were just me, I’d gladly say I’m crazy or beyond tech help, but there are more than a couple of me with the issue. Very disappointed. 

[SheenaA]

So I was invited to apply for the loan through here, but once it got to my business information and I had to choose "type of business" the drop down down box has nothing listed so of course I cannot choose, and yup it will not allow me to move on from that page because it needs that information to continue!

HAS ANY ONE BEEN HAVING THAT ISSUE??? ITS GETTING A LIL FRUSTRATING!!!

[ashc]

Hey @SheenaA and welcome to the Community,

I moved your post to the existing thread around this issue.

@isabelle provided a workaround that has worked for most sellers above in her best answer.

If you have further questions, please reach out to our Capital team directly to help you through the process.

[jsfitness]

Ughhhh yes but it let me do it on my cell phone! Which is super annoying to complete it on your cell phone but the only way I could get it to let me select a business type 

[binalnaik]

How can I select Business type after selecting business category?

I am an Esthetician, renting a threading chair and waxing/facial room at salon

[isabelle]

Hey @binalnaik-

This is a known issue that's occurring with the PPP application. Take a look at the best answer in this thread for a workaround until we have completely resolved this issue. Thanks for your patience and sorry about that! 

[TRUSTFINANCIAL]

the ppp loan application would not give me a drop down box under the business information business type please help me with this 

[ashc]

Hi @TRUSTFINANCIAL,

I moved your post to an existing thread for this issue.

@isabelle provided more information and a workaround in her Best Answer on this thread here.

If you have further questions, please contact the Capital team directly to assist further. 

[jsfitness]

You can use your cell phone to select the business type- that’s the only way I was able to do it- however I had To complete the application on my phone- no fun