Camera usage detected

[Robsimo]

Hi, I'm using Android Google pixel fold 9 to do tap and pay. Every time I enter amount and then press tap to pay, my phone comes up with a notification "camera usage detected, close all apps". Even when no other apps are open it does the same so I cannot continue to take payment. Anyone know how to stop this?

[Katie_SQ]

Hi @Robsimo - sorry to hear about this issue.

I've reached out to our Android Engineers to get some clarification behind what you're seeing here.

As soon as I have an update, I'll reach back out to you here. 

Thank you for your patience in the meantime. 

[Robsimo]

Hi, Kate.

Did you get a response?

[Minion]

HI @Robsimo 

Question for you, did you just pick up the pixel 9 fold or have you had it?  Are you updated to Android 16, and did it work prior to that if so? 

Asking only because I have the Pixel 6pro, 8 pro, and 10 pro, and after the Android 16 updated a little while ago, certain things got broken from Google.  Trying to help narrow down if its a Square issue and or Google issue. 

[Robsimo]

Hi, only been using the pixel 9 fold since I have had square tap and pay. It was working and now keep getting this camera usage issue. I've uninstalled and reinstalled, still no good.

[Marcsmushrooms]

I also have Pixel 9 fold, and just started having this problem today while at the Farmers market. Must be a bug from Google. 

[Minion]

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@Robsimo wrote:

Hi, only been using the pixel 9 fold since I have had square tap and pay. It was working and now keep getting this camera usage issue. I've uninstalled and reinstalled, still no good.

---

I would reach out to Google Support, while you wait for a response from Kate.  

Do you happen to have a chip reader that you can use in the mean time?

[Katie_SQ]

Hi @Robsimo and @Marcsmushrooms,

Our Engineers are currently taking a closer look at this and wanted to confirm, are you seeing this 'camera usage detected' message when the device is both folded and unfolded? Or is this only happening when the phone is unfolded?

I'll be on the lookout for your replies. 

[Ryhawk]

Just tried to use it on my 9 fold and it's happening while folded. (Worked last month)

Doesn't give option to tap when unfolded.

[CritEnchanted]

I am having this same issue with my pixel 9 pro fold as well

[Robsimo]

Hi Kate,

Only when folded. You can't take payment when the phone is unfolded. 

[Royal7]

I'm having the same issue with my Google pixel fold. And I'm waiting for a response

[Katie_SQ]

@Robsimo @Ryhawk Thank you both! I've let the team know, and will be in touch as soon as I have an update for you.

[MagicRoss]

I am also having the same issue on a Google Pixel 9 Fold.

[italianschoolsd]

same issue on my pixel 9 pro fold as well. please fix this!

[JTsL]

I was having the same issues with my pixel 9 pro fold as well. Now I do not have an option for tap to pay in the square settings. 

[kbergenart88]

I'm having the same problem too. I have a Google Pixel pro fold and have been not been able to take any payment. Now my tab hardware won't link up to my phone too. It's horrible 😞 

[Robsimo]

@Katie_SQ have we had any indication of a fix for this. Otherwise I'm going to have look for another provider. 

[Lwwa]

Same issue with pixel 10 fold

[kbergenart88]

Same issue too with my Google Pixel Pro Fold 9. 

[CritEnchanted]

Really hope this issue gets resolved. I was able to use my tap to pay on my pixel fold 9 last month. Now completely unable to use it.