A bug

[Electrician]

There is a bug that I have found both using the iPhone invoices app and through a browser on a desktop computer. 

When you choose to download an invoice, the PDF opens up, but the normal options that I have always gotten when opening the PDF are not there. No bar at the top or bottom.  No option to download or save it, not even the normal X so I could close it and go back to the Invoices app. The only way to get out of seeing that PDF is to swipe to close the Invoices app.

I thought this might be an issue with my iPhone, but the same exact thing happens on my desktop computer. This started happening about four or five days ago.

[TropicalEd]

I’m experiencing the same thing. Updated my iPhone and app. Nothing gets it to resolve. Hope they get this sorted out soon.

[Electrician]

OK, so now I know that it’s not just me.

Do you happen to know if there’s a more direct way to report a bug?

[JJ_]

Hey there @Electrician 

The fastest way to report situations like these will be by reaching out to our support team over the phone. With the Seller Community volume, it might take some time for someone from Square to notice your post. However, if you are still experiencing this you can always open a ticket by logging into your account and visiting here. 

[Pfopnd]

Also happening to me ! And I thought it was my phone ! Good to know there are others 

[JJ_]

Thank you for chiming in @Pfopnd. If you have the time please follow the link I shared above and please make sure to include any screenshots so our support team can get this escalated quickly.

[Electrician]

It’s been a month since I reported this bug. I tried to reply to the person who originally contacted me about it, but it says since it’s been more than two weeks I will have to open a new claim.

Does anyone know how to get ahold of somebody at square that could actually do something? I don’t understand how they could allow things like this to continually go unfixed.

[_Violet]

Hi there, @Electrician 👋Alanah here, following up for my teammate, @JJ_

Thank you for reaching out and bringing this to our attention. Sorry to hear of your frustrating experience with our Support Team. We certainly do not wish for you to have this type of experience when seeking help from us. However, our case system will indeed ask you to open a new case if it's been 2 weeks or more after your initial case with us.

We are unable to look into your account and Support cases here in the Seller Community, but I can tell you that I had a conversation about this issue with the Invoices Product Team not long ago and they let me know that this issue was expected to be resolved through the next update of the app, version 5.94.

Please check to ensure that you have the latest version of the app and if not, you can follow the instruction here to update your current version.

I hope this information is helpful but please do let me know if you have any additional questions by replying directly to this thread. Thanks!