POS Customer Display Changed Colors

[cspears]

In the middle of the day today our customer display changed colors. The “sign up or check in” button and the “see rewards” button are now gray. They used to be blue.

we did not change anything -this just started all of a sudden in the middle of our day

[ltroth]

This happened to us too! I don't like it as it makes it more difficult to read the screen. The Add button for the cart disappears into the rest of the screen making it hard to find.

[TOV]

Happened to us as well!! Both the Register ( the Payment and Transaction screens) as well as the customer screen are now black and white not blue. This is the same for at least one other Square merchant in downtown.  It is definitely harder to see and we did nothing to create this situation. If anyone  hears of a cause/resolution. please share! Thank you!

[Jennyb915]

Same issue for us a well! Square, can we change this back?

[Thrivepets]

Square, LET US CHANGE THE COLORS!!!!! The black makes it hard to read!

[SWCMD]

@MayaP Maya can you help with this. Why was there a color change from blue to black. Black is making it hard to read the words 

[MayaP]

Hey @SWCMD — Thanks so much for your patience.

I did look into this and found that this change was made intentionally to give Square a more unified, modern look and to improve accessibility for sellers with limited color vision. If you can share a photo of what you’re seeing and a bit more about why the new design isn’t working for you, I’ll do my best to escalate this and see if there’s any option to opt out.

[Jennyb915]

Hi @MayaP thanks so much for the help. I have two photos here you can view. Our team has also shared its harsh on the eyes with the black/white contrast.

[TOV]

@MayaP,

Thank you very much Maya for looking into this. It's really appreciated!!! I understand and commend the intention behind the change, but I'm thinking this version has actually made things worse for most folks (employees and customers alike). An "opt" out would be ideal. The picture sent in by JennyB915 (thanks @Jennyb915 !) of the Payment page is exactly what we have too. In addition, our customer interface screen is also black and white now. Customers, young to old (but older ones especially), have commented how difficult it is now to see/ input rewards, phone numbers, etc. I think the lack of contrast makes it rough. I will send pictures tomorrow when I'm back in the store of the customer interface unless someone else still open beats me to it. 🙂 Thank you again!

[MayaP · Accepted solution]

Of course — happy to help anytime @TOV @Jennyb915 !

Unfortunately, I did get some bad news. The team confirmed there isn’t an opt-out option right now or plans to revert this change. I totally understand this isn’t ideal and passed your frustrations along to the engineers.

You can also send a feature request asking for the option to choose your own colors — I think that’s an awesome suggestion. I do like to be clear, submitting a feature request doesn’t guarantee the change will happen, but it definitely helps the team understand how important this is. I’ll mark this as the Best Answer for now so other sellers who come across this thread know what’s going on.

I know this is a bummer. If you need anything else, just let me know.

[Flockitt]

I thought I'd done something wrong. This change is awful, much more difficult to read for both staff and customers. Another implementation shoved onto us without consultation or opt out. SO annoying. Fed up with companies that just change something without consideration for its users.

"unified modern look" - what rubbish. What is modern about black and white? What is modern about imposing a change on users without consultation or options?

And to suggest this is about "accessibility", clearly doesn't understand the term. I am totally colour-blind, not even limited colour vision, and actually plain black and white has more of an impact on my vision and ability to differentiate things as my vision works completely in shades of grey. I now feel that perhaps I am being discriminated against by Square?

[ltroth]

As a former software engineer, this was one of my first thoughts - how is this 504 compliant? Also, issues with reading white on black have nothing to do with age, but more to do with the fact that most of us work in lower light environments. Color is necessary to be able to read the screen and to distinguish things on the screen. If there isn't a solution in the works, maybe we need to look at other POS options.

[Jay2211]

Hi all, I have the same issue, where and how do I send a feature request to?

[Urbanfurdo]

Yes we’ve had the same issue too! Much prefer the blue as easier to read 

[MayaP]

Hi @Urbanfurdo - Thanks for sharing your feedback. Please see my reply above to SWCMD. Feel free to reply back with that information. Thank you! 

[Westbo]

Same issue for us and we much preferred the blue color. 

[MayaP]

Hey @Westbo - I can see how this change isn't ideal. Please see my replies above. 

Thanks! 

[Westbo]

The ability to set our own color would fix the issue. Our customers have reported the new white/grey color to be harder to read. 

[MayaP]

Hey @Thrivepets @Jennyb915 @TOV @ltroth,

I really appreciate all the feedback regarding this change. Please take a look at my reply to @SWCMD above. You can reply here with any additional details, and I’ll see what we can do to get this resolved.

[llij96]

Happened for us too. Harder to read for us and noticing the customers struggling too. Also, don't love the way the search feature now works when searching for items. The text for the results is smaller, and when you click the X to clear the search, it keeps a drop down menu open, and you have to click a back arrow to go back to main Library screen. Not helpful.

[KatCall]

I only work at my Mom's store one day a week so I just saw it today. I set up her POS for her so she thought I'd changed it remotely and asked me to fix it when I got in. 

We hate it.