Not sure who's even listening anymore but here goes . . .
Here's what I'm trying to accomplish:
ISSUE #1:
Item A has 2 Options Sets; an Option Set for Diameter and another Option Set for Type. I have a new plant under that Item that arrived in a combination of Diameter + Type that doesn't exist yet in my catalog. When I try to add a new Variation (Option Set combination) {Using Add More under the list of Variations on the Item Page}, the menu will only allow me to add ANOTHER Option Set. I can't pick the Diameter I need and I can't pick the Type that I need. Adding another Option Set doesn't help here beyond the fact that there is no reason to add one. Every button, drop down, link, etc. just leads to me having the only option of adding another Option Set. (See Screenshots).
ISSUE #2 (a similar issue, though slightly different):
Item B has 1 pre-existing Option Set (Diameter). I need to add a second Option Set altogether (Type). Previously I could just add the Option Set and then match the Options to whatever already existing Variations we had (match the 4", Standard to the old 4" as an example). Now, if I add the new second Option Set, my only next available step is to DELETE all previous "Variations". Square can no longer tack the new set of Options onto the old.
After a loooong time with the chat bots and phone bots and finally a very caring person who was willing to put in the time, the only answer to my need (per the chat and the phone calls) is to delete all Variations (Options set combinations) from an Item before I can add a new Variation using multiple Option Sets. Similarly, to add a new Option Set altogether to an item that already has one Option Set, I would also need to delete all currently existing Variations (Options). Not good! It used to be very seamless and thought-free. Now, it sounds like whenever i need to make these types of edits (which is often), I need to scrap my old styles and start over (losing 8 years of history, messing up Inventory reports, and wasting time).
Someone has to have a better answer here. At this point i'm not looking for the "why's" or to commiserate about Square's downhill trajectory. I'm really just trying to get my new styles into the system and in the proper places that they belong.
I'm all ears. And OK, fine, I'm good with some commiserating as well.
Tend Greenpoint
