(Known Issue): Tickets are NOT combining like items when printing

[ebuchheit]

The title of this thread has been edited by a Square Moderator from the original: "Tickets are NOT combining like items when printing"

Registers are up to date, they have been reset, etc. Issue still remains; if the customer A orders 2x item A it combines, but when customer B orders another item A it adds as a identical new item on the ticket. Wasting paper and time to read. Super frustrating! 

*note: this is on our registers*

[_Violet · Accepted solution]

Hello to a fellow Missourian, @ebuchheit! 👋 Sorry to hear about this issue with your order tickets 😞

I reached out to the Square for Restaurants Product Team, and they've informed me that this is an issue they are aware of and are currently working to address. While I don't have an exact ETA to provide at this time, I understand how important it is for this function to be working properly for you and your kitchen staff.

Once I receive further details from their team, I'll be sure to let you know! I appreciate your patience and understanding in the meantime.

[ebuchheit]

This is kinda ridiculous that the issue hasn't been resolved yet....

[ebuchheit]

@_Violet Is this being looked into at all? I'm losing hope and wasting sanity. Like items really, really should be combined. They used to be and then after an update (long ago) it stopped.