(Known Issue): Tickets are NOT combining like items when printing

[ebuchheit]

The title of this thread has been edited by a Square Moderator from the original: "Tickets are NOT combining like items when printing"

Registers are up to date, they have been reset, etc. Issue still remains; if the customer A orders 2x item A it combines, but when customer B orders another item A it adds as a identical new item on the ticket. Wasting paper and time to read. Super frustrating! 

*note: this is on our registers*

[_Violet · Accepted solution]

Hello to a fellow Missourian, @ebuchheit! 👋 Sorry to hear about this issue with your order tickets 😞

I reached out to the Square for Restaurants Product Team, and they've informed me that this is an issue they are aware of and are currently working to address. While I don't have an exact ETA to provide at this time, I understand how important it is for this function to be working properly for you and your kitchen staff.

Once I receive further details from their team, I'll be sure to let you know! I appreciate your patience and understanding in the meantime.