Weebly charges wrong sales tax

[forwardfoods]

The sales tax for orders for pickup assessed is wrong on Weebly. My state eliminated sales tax on grocery foods last year but they are still assessed on the site. I deleted the automatic tax, but now it charges no tax at all, not the sales tax on the item in the item library (which would be the easiest thing and makes the most sense). So customers are either overtaxed or not taxed at all. What can I do? Should I call Mr. Weebly and tell him to fix it?/s

[MayaP]

Hey @forwardfoods happy to help!

Instead of deleting the tax entirely, could you set it up to automatically apply to everything except groceries? That way, items that need to be taxed will be, and the ones that don’t won’t.

[forwardfoods]

This won't work because all items are taxed. It's the wrong rate.

[MayaP]

I will tag some sellers to get their insight: @a440 @balmonte @BlackAngelDsgns @BMarxMed @bonny @BrianaJo @Bronze_Palms @cadresalon 

[forwardfoods]

I need to know how to go to Square Support Intervention, not advice from accounts from other states who do not have this issue. Thanks. though.

[MayaP]

I’m not quite clear on what you’re trying to accomplish yet. If you’d like me to continue helping, please share a bit more detail about your goal so I can better assist.

If you’d prefer to speak directly with Support, you’re welcome to do so at 855-700-6000, from Monday to Friday, 6 AM - 6 PM, Pacific Time. That said, the Seller Community is a great space to get help from other sellers as well, since many have worked through similar situations and can share what’s worked for them.

@forwardfoods