Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[visionbroadcast]

When users access my website, bosquegear.com, they get a Not Secure message and the details say the certificate is not valid. I have searched the boards and there is mention of a setting to enable SSL, but I cannot find it in my site under Settings. My domain is registered at Host Monster.

[sayra]

Hey @visionbroadcast - Sorry about the trouble with your SSL. The SSL for our Square Online Store is enabled by default and should have activated when you publish your website. Can you please try to unpublish and publish the site once more? This usually does the trick. 

Feel free to take a look at this community thread where @isabelle elaborates more on the topic. 

Let me know if this worked.

[JasonHouge]

Same Issue.. Like others I have searched and found no better thread of information regarding this issue than this one. Over the course of the last week I have unpublished and republished twice, reconfigured my DNS several times and the SSL is still is not working and the store continues to say "This store is not yet accepting payments."

The shop is: jasonhouge.art

Any help would be greatly appreciated.
Thank you

[JasonHouge]

SOLVED: It can take up to an hour for the SSL to be activated after un-publishing the site

[bbrier3]

I also had this issue when I first published the site. I investigated support resources and from what I saw, all Square / Weebly sites are SSL protected. After this, I went through several cycles of un-publishing and re-publishing and it finally showed as secure. I don't know if just waiting would have accomplished the same thing!

[stlmugmarket]

I recently upgraded my weekly website and connected a new domain. I made the appropriate DNA changes and waited 48 hours. Everything looks good on the back end but the site cannot be searched for and when I can find it, it says that it is 'not secure' almost deterring people from searching for it. Please help!

[Alex_]

Hi @stlmugmarket,

For this question, we recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[karealine]

Hey so mine is showing its not secure, I started with Weebly first and then I got square, then they integrated their systems. So I'm not sure why mine is showing its not secure and my customers don't feel comfortable paying on my site now.

[isabelle]

Hey @karealine!

When did you transfer and/or register your domain? 

[JWBakeryLLC]

Hello, My website with a custom domain from bluehost isn't secure and weebly says the SSL is auto enabled but shows as unsecure still. Do I need to get a separate SSL certificate since I got my domain from Bluehost? Thank you

[Goldneye]

HI, here is an article on how to activate SSL on Bluehost.

https://www.bluehost.com/help/article/how-to-activate-a-free-wordpress-ssl

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[lilboriquadee85]

I have published my webpage, but my customers see this "Your connection isn't private

Attackers might be trying to steal your information from www.make-it-your-own-miyo.square.site (for example, passwords, messages, or credit cards).

NET::ERR_CERT_COMMON_NAME_INVALID" and the webpage is not available. How do I fix this where my webpage is accessible  and customers can use it?

[voodoo1]

Just upgraded and connected my domain. It now say this is an unsecured site????

[ashc]

Hi @voodoo1 and welcome to the Community.

I moved your post to an existing thread that addresses this error.

Please look at @isabelle's Best Answer for more details and in the future- don't hesitate to search your issue first to get your quickest answer before making a new thread!

The Seller Community is intended for seller to seller conversation so we typically don't respond right away here.

[Pinqsugarnails]

I transferred my Google domain to Square and received the email saying that my transfer was complete but it is not showing up in my domains or publishing. I don’t know what I did wrong 😑 

[Goldneye]

HI, need a bit more information to hopefully help.  Did you transfer the domain from your domain provider to Square? or did you adjust the DNS settings?  Not showing in your domains or publishing?? -Not sure what you mean?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[Pinqsugarnails]

Yes I transferred my google domain to my square site. When I’m in the online dashboard and click on domains in the right drop down tab it is not showing up. When I try to publish my site it is still using the subdomain provided by square. 

[Goldneye]

HI, transfer a domain takes up to 14 business days.  

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[Pinqsugarnails]

Hello, it’s been two weeks and my domain transfer is still not showing up in my domains list. I’ve paid the fee to transfer from Google domains and still nothing. What am I to do now?

[tkzjnb]

I recently switched over to the new online store domain from GoDaddy.  The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." How do I fix this?

[Donnie-M]

@tkzjnb This happens usually for a few hours to 1 day when you transfer a domain that was held at godaddy.  The site security certificate will update automatically.  This isn't really square as much as it is the way the internet works.  Even though the domain will point to the new site fairly quickly the behind the scenes name server infrastructure just doesn't update as quickly.  If it isn't fixed in 24-48 hours I would contact customer support.

I have migrated 2 sites and it happened both times and was resolved in a few hours.

Hope this helps.