Not getting order detail to all emails that should receive

Prior to early November , we received an email when someone signed up for a class that had the title  

"Thank you for your purchase!

View Order Details" 

 

We are no longer getting these emails to anyone other than the customer.   Before it went to  three email addresses listed at ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS 

 

We get a "Payment Link" message sent to the account owner, but it does not have all the same information and only goes to one email (treasurer2@)

I have added all the weebly type emails to whitelist

 

The customer received the following email ... This is what used to go to all the emails in the NOTIFICATION list and does not now .. although the old ones use to say "Thank you for your order ... Order Details"

 

This is an order from today - Dec 8th

 

---------- Forwarded message ---------
From: Pacific Textile Arts <[email protected]>
Date: Mon, Dec 8, 2025 at 1:45 PM
Subject: Receipt from Pacific Textile Arts #VOQH
To: <>

 

Receipt for $155.00 at Pacific Textile Arts on Dec 8 2025 at 1:44 PM.

 

 

 
 

Pacific Textile Arts

 

 

$155.00

 

 

 

 

 

 

 

 

 
 

 

 

FY25-26-111 Class - Warp Ikat/Painted Warp Workshop with Janice Sullivan

$155.00

 

Class:  Warp Ikat/Painted Warp Workshop with Janice Sullivan Tuition:  $150/members $170/non-members Class Dates: February 21, 22: 1:30 -…

   

FY25-26-111 Class - $150 Member Tuition: Warp Ikat/Painted Warp Workshop with Janice Sullivan

   

Optional Convenience Fee ($5.00)

 
 

 

 

 

 

 

 

 

 

 
 

 

 

Total

$155.00

 
 

 

 

 

 

 

 

 

 

 
 

 

 

 

 

 

 

 
 

Event Location

 

Date & Time

Saturday, February 21, 2026 01:30 PM - Sunday, February 22, 2026 04:30 PM PST

Add to Google | Outlook

 
 

 

 

 

 

 

Pacific Textile Arts

450 Alger St

Fort Bragg, CA 95437-8759

(707) 409-6811

 

Shop Online

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Visa 8344 (Keyed)

 

 

Dec 8 2025 at 1:44 PM

#VOQH

Auth code: 02697C

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Return Policy: PLEASE REVIEW our current class cancellation, refund and class credit policies when you get this email. You can find our policies here: https://www.pacifictextilearts.org/classpolicies/

   
 

 

 

 

 

 

 

 
 

Pacific Textile Arts is a 501-(c) (3) educational non-profit existing to support, share, & celebrate the fiber arts.

   
 

 

 

 

 

 

 

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How can we get this resolved?

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Alumni
Solution

I just checked in again with our Account Services team and they went ahead and have filed a ticket with our Engineering team to look into this issue further as this does look like it is a known issue that is occurring.

 

As soon as I have an update on this, I will keep you posted promptly!

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

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Alumni

It is great to hear things are working as intended! Please let me know if you end up having any other questions.

Sammie_C
Community Moderator, US, Square
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Sammie

I haven't heard from you regarding this ... are you still working on the problem?

see previous message below

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