I have been trying to end my CBD program since 2020. I still cant. Help!

[HHJG]

What I am doing wrong? What else do I do? Who do I contact now? 

I did go through what the chat said. Didnt work. I did send multiple emails. Hasn't worked yet. 

The only thing I care about is having text marketing. 

Please help! I am behind the curve and need this!

[Ellie_]

Hi there, @HHJG,

Thank you for reaching out, I’m really sorry for the frustration this has caused, and I appreciate you taking the time to explain what you’ve already tried. I understand how important it is for you to have access to text marketing, and I want to help get this moving in the right direction. If your account is still associated with Square’s CBD program, that would explain why text marketing hasn’t been available, as this feature is restricted for accounts enrolled in or previously flagged under the program.

Since you’ve already followed the chat instructions and sent multiple emails without success, the next step will be an escalation to our specialized team that handles CBD program reviews and removals. I can help submit this request on your behalf, but we’ll need to verify a few account details to proceed securely. Can you please send me a private message with more details?