Not getting order detail to all emails that should receive

Prior to early November , we received an email when someone signed up for a class that had the title  

"Thank you for your purchase!

View Order Details" 

 

We are no longer getting these emails to anyone other than the customer.   Before it went to  three email addresses listed at ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS 

 

We get a "Payment Link" message sent to the account owner, but it does not have all the same information and only goes to one email (treasurer2@)

I have added all the weebly type emails to whitelist

 

The customer received the following email ... This is what used to go to all the emails in the NOTIFICATION list and does not now .. although the old ones use to say "Thank you for your order ... Order Details"

 

This is an order from today - Dec 8th

 

---------- Forwarded message ---------
From: Pacific Textile Arts <[email protected]>
Date: Mon, Dec 8, 2025 at 1:45 PM
Subject: Receipt from Pacific Textile Arts #VOQH
To: <>

 

Receipt for $155.00 at Pacific Textile Arts on Dec 8 2025 at 1:44 PM.

 

 

 
 

Pacific Textile Arts

 

 

$155.00

 

 

 

 

 

 

 

 

 
 

 

 

FY25-26-111 Class - Warp Ikat/Painted Warp Workshop with Janice Sullivan

$155.00

 

Class:  Warp Ikat/Painted Warp Workshop with Janice Sullivan Tuition:  $150/members $170/non-members Class Dates: February 21, 22: 1:30 -…

   

FY25-26-111 Class - $150 Member Tuition: Warp Ikat/Painted Warp Workshop with Janice Sullivan

   

Optional Convenience Fee ($5.00)

 
 

 

 

 

 

 

 

 

 

 
 

 

 

Total

$155.00

 
 

 

 

 

 

 

 

 

 

 
 

 

 

 

 

 

 

 
 

Event Location

 

Date & Time

Saturday, February 21, 2026 01:30 PM - Sunday, February 22, 2026 04:30 PM PST

Add to Google | Outlook

 
 

 

 

 

 

 

Pacific Textile Arts

450 Alger St

Fort Bragg, CA 95437-8759

(707) 409-6811

 

Shop Online

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Visa 8344 (Keyed)

 

 

Dec 8 2025 at 1:44 PM

#VOQH

Auth code: 02697C

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Return Policy: PLEASE REVIEW our current class cancellation, refund and class credit policies when you get this email. You can find our policies here: https://www.pacifictextilearts.org/classpolicies/

   
 

 

 

 

 

 

 

 
 

Pacific Textile Arts is a 501-(c) (3) educational non-profit existing to support, share, & celebrate the fiber arts.

   
 

 

 

 

 

 

 

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How can we get this resolved?

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Square Community Moderator

Hi @Pacifictextile, I appreciate you reaching out on this.

 

Is this the same issue you have posted about on this thread from last month?

 

I have checked in with our Account Services team on this and offered some workarounds to help mitigate this issue on that post. Have you gone through those steps?

 

On this post though, I went ahead and edited a few things out of your post, to ensure your information is kept private.

 

Let me know if you have any issues finding those steps on your other post, and I would be happy to post them here again.

Sammie_C
Community Moderator, US, Square
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