Item list disappeared after adding text section

[PCBStudios]

My items were showing up fine on my shop all page then I tried to add a text section and it removed my item list and now I cant add it back even after deleting the text section. I then created a category and added my item there and that worked until I tried adding text again and the exact same thing happened.

[Ellie_]

Hi there, @PCBStudios,

Thanks for reaching out, I understand how frustrating this can be. In Square Online, items only appear if an Item List or Category section is actively added to the page, and adding a text section can sometimes replace or hide an existing section if it’s dropped in the same area. We recommend going to Website > Edit Site, navigating to the page, and using Add Section to reinsert the Item List or Category section, making sure it’s placed in a new spot rather than over another section. If this continues, please let us know which page it’s happening on, whether you’re editing on desktop or mobile, and include screenshots if possible so we can take a closer look.

[PCBStudios]

I have already solved it. I had to contact support and they had to fix it on there end for me.

[GGsFlowers]

Hi, I have the same problem. VERY frustrating. How do I contact customer support for them to fix it on their end. I dont have the ability to add "Item List" section back to the page. 

[PCBStudios]

https://app.squareup.com/help/us/en

I started a chat then eventually it let me send an email and took them like 3 hours to fix it.

[GGsFlowers]

Thank you for the advice. I really appreciate it. I ended up contacting them. After 2 hours and 40 minutes of going in circles, they finally told me only their engineers could fix the problem. So fingers crossed I hear from them soon. Can't launch the website without resolving the issue. Eeek.