Catalog items not syncing with my online store

[DAvescay]

Hi

I seem to having a problem which seems to be common.  I'm trying to setup my website, my item catalog is not sycning with my online store.  I just get this screen below.

Is this a common issue, i'm new to square and looking at cancelling my contract due to lots of ongoing onboarding issues.  Any feedback would be appreciated

Thanks

David

[Breffni · Accepted solution]

Hi @DAvescay 👋 apologies for the delayed response. 

This is a valid concern and feedback. We have had some recurring Square Online syncing issues and we're doing everything we can to keep our sellers updated when these disruptions happen.

To stay updated in real-time, we recommend subscribing to outage notifications in your Account Settings—available via SMS, email, or push notifications.

That said, other factors could be at play here, so it’s worth investigating further to rule out any browser, device, or internet-related issues.

Are you still experiencing issues today? If so, we’d like to begin troubleshooting this as a unique case.

I'll keep an eye out for your reply. 

[amo10]

I'm having the same issue. I'm adding new items but they are not showing on my site. Can you please advise 

[amo10]

Hi there, I'm having this same issue - did you manage to find a fix for it? so frustrating.