KDS - Mark Orders as Ready for Pick Up

[SSB_YVR]

So I am having a little trouble find the setting that marks online orders as ready for pick up when you mark them as completed from the KDS.

In the past when we got a 3rd party order or a Square Online order when we marked it as complete from the KDS it would mark the order as ready for pick up. 
Today that doesnt seem to be happening and I am trying to troubleshoot whether its Deliverect buggering up or if its the KDS settign, but for the life of me I cant find that setting anymore.

[Sammie_C · Accepted solution]

Hi @SSB_YVR, thank you for your post! I can definitely take a look into this for you.

I just checked with our Operations team and they were wondering is this only occurring with 3rd party orders from Deliverect or if the option is missing entirely for both order types?

[SSB_YVR]

Hey Sammie!

Thanks for that, It has since been resolved.

It was only happening with Deliverect.

[Sammie_C]

Great to hear, @SSB_YVR! Thank you for letting me know.

Please feel free to reach out if you have any other questions about this or anything else Square.

[VCRJ]

We have the same? issue as Joseph posted here. When the operator marked order ticket as completed, Customers' order status does not changed as ready for pickup. It stays as preparing. However when I tried to change the status to completed on Square Register, the status on the customer order page was updated. Why?

[Sammie_C]

I am sorry to hear you are having this issue, @VCRJ.

It looks like this issue that @SSB_YVR posted about was related to Delierect. Are you using any 3rd parties with your KDS?