Instagram Feed block is broken

[gooatl]

Is there any fix to the broken Instagram Feed block? The shopping cart button no longer works to link to the tagged items.

[Summer2024 · Accepted solution]

Hi, @gooatl ! 

The Instagram Feed block's shopping functionality (tagged items/shopping cart button) is experiencing issues. This is likely due to one of these factors:

1. Recent Instagram API changes
2. Integration issues between Square and Instagram
3. Changes in Instagram's shopping features

Temporary Workarounds

While waiting for an official fix, here are some alternative solutions:

1. Direct Product Links:

   • Create a regular gallery block
   • Manually add your product images
   • Link directly to your Square product pages

2. Instagram Link Alternative:

   • Use a basic Instagram feed display
   • Add a prominent "Shop on Instagram" button
   • Link directly to your Instagram shop profile

3. Custom Gallery Solution:

   • Create a custom gallery using Square's other blocks
   • Organize products in a similar visual style
   • Include direct shopping links

Next Steps

1. Report the Issue:

   • If you haven't already, report this to Square Support
   • Include specific examples of the non-working features
   • Document when the issue started

2. Check Your Settings:

   • Verify your Instagram Business account connection is still active
   • Ensure your Instagram Shopping is properly set up
   • Check if your product catalog is correctly synced

I hope this helps!

[Summer2024 · Accepted solution]

Hi, @gooatl ! 

The Instagram Feed block's shopping functionality (tagged items/shopping cart button) is experiencing issues. This is likely due to one of these factors:

1. Recent Instagram API changes
2. Integration issues between Square and Instagram
3. Changes in Instagram's shopping features

Temporary Workarounds

While waiting for an official fix, here are some alternative solutions:

1. Direct Product Links:

   • Create a regular gallery block
   • Manually add your product images
   • Link directly to your Square product pages

2. Instagram Link Alternative:

   • Use a basic Instagram feed display
   • Add a prominent "Shop on Instagram" button
   • Link directly to your Instagram shop profile

3. Custom Gallery Solution:

   • Create a custom gallery using Square's other blocks
   • Organize products in a similar visual style
   • Include direct shopping links

Next Steps

1. Report the Issue:

   • If you haven't already, report this to Square Support
   • Include specific examples of the non-working features
   • Document when the issue started

2. Check Your Settings:

   • Verify your Instagram Business account connection is still active
   • Ensure your Instagram Shopping is properly set up
   • Check if your product catalog is correctly synced

I hope this helps!

[gooatl]

This feature is still broken - has anyone found a work-around?

[gooatl · Accepted solution]

Okay it looks like the feature is working again! Except there isn't a way to add tags or hide older posts.

[usmanu23s]

The Instagram Feed block is broken, which can affect how your content displays on the site.
Updating settings or exploring tools like honista features can help fix the issue quickly.