Hi, @gooatl !
The Instagram Feed block's shopping functionality (tagged items/shopping cart button) is experiencing issues. This is likely due to one of these factors:
- Recent Instagram API changes
- Integration issues between Square and Instagram
- Changes in Instagram's shopping features
Temporary Workarounds
While waiting for an official fix, here are some alternative solutions:
-
Direct Product Links:
- Create a regular gallery block
- Manually add your product images
- Link directly to your Square product pages
-
Instagram Link Alternative:
- Use a basic Instagram feed display
- Add a prominent "Shop on Instagram" button
- Link directly to your Instagram shop profile
-
Custom Gallery Solution:
- Create a custom gallery using Square's other blocks
- Organize products in a similar visual style
- Include direct shopping links
Next Steps
-
Report the Issue:
- If you haven't already, report this to Square Support
- Include specific examples of the non-working features
- Document when the issue started
-
Check Your Settings:
- Verify your Instagram Business account connection is still active
- Ensure your Instagram Shopping is properly set up
- Check if your product catalog is correctly synced
I hope this helps!
