I put links in product descriptions and they don't work

[ewj2025]

I use the add link feature when typing out a product description and it's highlighted blue and looks like a link but when I publish it's no longer blue or a link and is unclickable.

Why offer this if it doesn't even work? I'm on my last straw with Squareup and it's BASIC functionality not working. 

Don't even get me started with coupons not available in Canada. 

Has square given up??

[_Violet]

Hello @ewj2025 - I'm sorry to hear you've been struggling with this 😞 I'm glad you've reached out to the Square Community so we can lend you a hand!

I've reached out to the Appointments Team for their answer to this. I'll be sure to follow up with you once I have received a response from their team!

I appreciate your patience in the meantime.

[_Violet · Accepted solution]

Hello again, @ewj2025 👋

The Appointments Team let me know that this is a known issue. The good news is, this is already on our engineers' radar and they're looking into it as we speak. I'm keeping watch on the ticket for the issue so I'll be sure to pass along any updates to you here, as they come to hand.

For now, I am going to mark this response as the Best Answer on this thread so that any other Sellers who may be experiencing this issue can locate this information.

Thank you again for your patience! 

[FunBus]

This is one of the many frustrating things I've found with Square. But I did find a solution - it's a little convoluted, but it works well 100% of the time. I'll go to a web browser and copy the page URL I want to link to. Then open a new document in Mac TextEdit. There I'll type out the text I want to use (ie "Download PDF"), then highlight the text and go to Edit>Add Link... and paste the URL into the Link Destination field and click OK. In the TextEdit document, the newly linked text will show as underlined. Right click on that text and "Copy" (not Copy Link), then paste into the Square description.