Of course, glad I could help. I escalated this and the team advised that the way your pickup orders are currently set up is a bit complex. To get things working the way you want, let’s try the following:
1) Check Saturday in the Pickup and Delivery settings
2) Then switch "If a customer places an order during your fulfillment hours, what is the soonest that the order can be picked up?" to "The same day they place the order".
3) Also, set your prep time to be available immediately, and you can update your pre-order settings every week as needed.
I hope this helps. If you need anything else please let me know! 😊
@rnrtreatfactory
Hi MayaP,
This is what I have set up. I don't know if this is just a user error in setting up the pre-orders. My site is rnrtreatcups.square.site. When you go to click on an item, the website shows that it is "available later." It states this for every item. I have the business hours set for the days that I want the customers to be able to pre-order, but fulfillment days will only be on Saturdays, which is set in the pickup and delivery page. Is there another setting that I should have in the pre-order page?
Thank you for the help!
Of course, glad I could help. I escalated this and the team advised that the way your pickup orders are currently set up is a bit complex. To get things working the way you want, let’s try the following:
1) Check Saturday in the Pickup and Delivery settings
2) Then switch "If a customer places an order during your fulfillment hours, what is the soonest that the order can be picked up?" to "The same day they place the order".
3) Also, set your prep time to be available immediately, and you can update your pre-order settings every week as needed.
I hope this helps. If you need anything else please let me know! 😊
@rnrtreatfactory
