Hi @lsumikot!
To help clarify what you’re trying to do, is the domain you’re referring to a Weebly subdomain (for example, yourname.weebly.com)? If so, those types of domains can’t be transferred or upgraded, so you’ll need to register a new custom domain instead.
If you still have access to your Weebly account and just need to unlock your existing domain, you can follow these steps:
1. Log in to your Weebly account at weebly.com.
2. Go to Settings > Domains and select your domain.
3. Look for the option to Unlock Domain, this will make it transferable.
4. Once unlocked, you can get your authorisation code (EPP code) from the same page.
5. Then, in your Square Dashboard > Online > Website > Domains, start the transfer process by entering that code.
If you’re unable to unlock your domain because you can’t sign in to Weebly, you’ll need to reach out to Square Support so they can help you verify ownership and assist with unlocking or transferring the domain. You can reach our team at 1-855-700-6000, Monday through Friday, from 6 AM to 6 PM Pacific Time.
You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport.
To summarise, here are your options:
1. If it’s a free weebly.com subdomain > register a new domain directly in Square.
2. If it’s a paid custom domain > unlock it in Weebly and transfer to Square.
Once the transfer is complete, you’ll be able to manage everything (site + domain) directly within Square Online. For any further assistance with this process, please reach out to our Support Team directly.
Laurie
Community Moderator, Australia, Square
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