Categories don't sync to square point of sale app to square online?

[gw123]

Why don't the categories sync from Square Online to the Square point of sale app? All the items have synced but not the categories.

[blgardens]

Hello, 

  I have had some trouble with my Categories, not Syncing-

I first edited the categories from The Online Option.

Is there a way to fix this? 

Thank you.

[JustinC]

Categories don't sync between POS and the Online Store. You'll need to create them separately on both platforms. 

@blgardens

[blgardens]

Sad day

[Bradthelegoguy]

Hello again,

I have created categories and items online for my Webstore. They show up fine, I can assign items, no issues....

When I go to the Square Dashboard, I can see the items I created but no categories.

Do items migrate from online to the dashboard, but categories don't? I only noticed this when I went to backup my inventory through the export function.

If I'm missing something, please educate me. If this is indeed the way it works, I would suggest this is something that needs to be changed. There is no point in being able to create categories in two different place if they don't Sync.

Thank you very much,

Brad The Lego Gey

Owner - BTLG Bricks

[JustinC]

Yes, you got it right - items sync but Categories don't. You'll need to create them in Dashboard for them to show up in POS. 

@Bradthelegoguy

[Dirky]

Hey @JustinC , is there someplace I can cast my vote for this feature too?

We run a busy bar where we have POS sales and self-serve sales. We add our items first to 'Items',

so we can set sell and cost prices and add to the correct category for the POS.

Then I have to navigate to each item in the online items and add this to the correct category too.

I realise some people might not want this but perhaps a tick box at the 'Item' level for it to appear in the same named category on the online store would be great?

Let me know.

Thanks

D

[JustinC]

Heyy @Dirky - yeah, to be honest, I'm not sure as to why categories are excluded from the Square Online sync. Not a great feeling to tell you guys that it isn't doable. So sorry about that. 

But you've come to the right thread to cast your vote. I tagged your case as a tally mark on the back end of this feature request. No further action needed from you. 

Thanks so much for understanding. 

[Anthill]

This is my cry for help to find some kind of solution to simplify life of vendors that have larger inventory.

I can see that so many people already requested what I am about to ask. Why can't I sync my POS categories with my online categories? 

I understand its a way to give people freedom to customize their websites differently from physical stores but would it be please possible to add a very simple couple functions to online for those people who struggle .

For example: when i go to site categories and want to add items to categories i created for my online store. I choose one of categories and go to choose items. There is an option to filter, why can't square add to this filter option of choosing items from categories we have in POS or add any other filter or way to search so we can choose items in bulk at least and not search and each item individually.

Also why there is no way to bulk select items that appear under my search? Just Please add an option to select all or not. 

[Around]

Pretty simple, add another field, SyncCategory to all items, and throw that in the online categories section.  Leave original categories for those that want manual, or use the synced categories.  A simple flip switch on category page goes between manual and synced.  The site then switches from original category column to synccategory. 

Is square hiring coders?  This isn't more than a 30 minute project.

[mjmathias]

After I import inventory with costs and quantities into my item library, nothing is added to Inventory by Category report. And the Report doesn't even update my current list of categories.

[Goldneye]

HI, hopefully this Square Support page will help.

scroll down to What Doesn't Sync

https://squareup.com/help/us/en/article/6915-square-online-store-sync

[landoplenty]

Hello!

I am new to Square Online and having trouble with some very basic setup.

END GAME:

1. Displaying 3 different online ordering menus (to-go, catering, dine-in) on the website. 
2. Linking my Item listings to the menus.

DONE SO FAR:

1. Created 3 categories according to the three different service methods (to-go, dine-in, catering). (See attached screenshot #1)
2. Created 5 food categories (apps, soup, salad, entree, dessert) that nest under each of the 3 service categories.
3. Created listings for each food item for sale.
4. Assigned each food item to all applicable categories.

PROBLEM:

1. I cannot find a way to DISPLAY these groups of items on any page.
2. If I try to add an item to a menu, the items do not show up in the database. (See attached screenshot #2)

If there is a simpler way to achieve my end goal, I would covet your advice!

TIA!

[Goldneye]

Hi, it looks very good with the different categories and placement of items, I believe you are on the right path.  In the second screenshot what happens when you click the blue Item Library link?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[landoplenty]

It shows no items available to be added, even after I select "View all." The only way to add an item is to create it again from scratch, starting at that screen.

[Goldneye]

HI, ok lets see, are you adding the items to BOTH the ordering type AND food type?  OR are you just adding the item to the appropriate food type?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[landoplenty]

Hmm, I didn't know those were two separate things. I want people to order food, because that's my product. I would think that I could create each item once and then display it on any page for ordering. What's the simplest way for me to do that, so that I don't have to create and update items in multiple places? (This concept is the entire reason I went with SquareUp Online instead of another e-commerce platform.)

[Goldneye]

HI, yes, 2 different things.  You are on the right path.  When creating your item assign it to each individual subcategory only. 

example:

One Desert can be added to 3 or more subcategories but not to each main category too

Desert Dine In

Desert To Go

Desert Catering

My example of gifts in appropriate category, main category Seasons has 0.  The items are also in other subcategories too.

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[landoplenty]

I am still struggling with how to sync items across POS and Online Ordering/Website! It makes no sense to have to create and manage the same item in multiple places! This is causing problems, because in my items list, I cannot set certain items to "Visible" — which seems to be the result of items being created in the POS dashboard to begin with. This is driving me nuts.

The inability to sync Categories across POS and Online seems to be part of the problem — and Square needs to fix this!

[JustinC]

Items sync automatically to the Online Store in the background, so long as you have inventory tracking turned on. However, categories do not sync. You'll need to create those on both platforms. 

Also, makes sure the Setting, Mark all items as unavailable upon import is toggled off in Settings > Square Sync. 

@landoplenty

[richardsgoat]

I have items available for local pickup in my online store that I sell in my shop. It's all one inventory. The items online are in categories in the online shop which I know don't sync to my Square POS, so how do I add the items to a specific category in Square POS so I can ring them up for walk-up sales and have it adjust the number available online?

[everlasting]

You can create categories and also vendors on Square. When entering an item on Square you can select the category and vendor from a drop down list.