Address out of range online checkout

[Lsanchez15fl]

Customers try checking out and it says their address is out of range even though they live  in the United States. I have missed out on sales because of this a couple times. Has anyone had this issue and resolved it? 

[Kassi_ · Accepted solution]

Hi @Lsanchez15fl - 

Appreciate you bringing this issue to the Seller Community. 

I want to provide the best support for your shipping issue, so I need some more information. 

Do you only offer shipping for your customers? Or do you provide delivery or pickup too? 

I would recommend checking your Shipping settings in your Dashboard too. Just to make sure you have other countries available. You can go to Online > Fulfillment > Shipping. 

If you've made any changes to any Online Store settings, make sure to publish your site again. That ensures the most up to date version of your site is what your customers see. 

Please let me know if this doesn't do the trick. I am happy to circle back and take another look.

I will keep an eye out for your reply.