500 Error on my Online Store

[pastorjason99]

The title of this thread has been edited by a Square Moderator from the original: "Why does my online giving page come up with the number 500 and a server error code message. I can op"

Every attempt for me to give or make a contribution online from my website ends with server error and the number 500. I have attempted from multiple devices and it’s the same. My website is accessible but every time I click to my giving link, it says server error, and displayed the number 500

[HC_Charlie]

Hello @pastorjason99 thanks for your post. I'm sorry you're having trouble with this. Could you drop your website so we might run a test or look at some more specifics of what may be causing this issue? That error could mean a few different things and it's not possible to troubleshoot based on that error code alone.

Just a few options to try and figure this out...

• can you try a different web browser, or clear your browser cache and see if that makes a change?
• Or try to create a different payment link, and redo your site with that new link and see if a payment will process.

Is this the first time you've tried this payment link, or has it worked successfully in the past?

[pastorjason99]

Www.gatewaywest.org

[HC_Charlie]

Thanks @pastorjason99 I see your website, and I get the same error. I don't have an answer for you, so I'd recommend redoing that payment item and create a new link, and then relink to that on your website.

How are you creating your donation link? If you go to your Square dashboard here:

https://app.squareup.com/dashboard/payment-links

You can click on  the blue Create Link button on the upper right side of the page. Click on Donation and fill out the info.

Then when you create this you should be able to get a URL link you can copy. Then use this new link on your web page.

You can also generate a QR code here as well, which could come in handy in a printed bulletin or handout. Let us know if this works for you.

[HC_Charlie]

Hello @pastorjason99 I'm just checking back in and seeing if you're doing okay with this issue.? I checked your donation page again and it looks like it's working now. Please let us know if you still need help with anything.

[_Violet]

Thanks so much for your help here, @HC_Charlie 🙏