Change Store location

[MisrElectronics]

I've contacted the support to check if my account is approved, they replied telling me that my store is based in puerto rico, However that's not true, I am based in WY,USA.

How can I change that because weebly keeps telling he is not supported in my country.

[RobynR · Accepted solution]

Hey @MisrElectronics, welcome to the Community.

Our support team is correct that we are currently unable to support card payment processing in U.S. territories, such as Puerto Rico. This is due to the lack of corporate presence of many industry-wide banks in these regions.

For account-related specifics, please note that due to the public nature of The Seller Community, we are unable to confirm or deny account details here.

If you’re located in Wyoming or another U.S. state and need to process payments, you’ll need to create a new U.S. Square account. At this time you can no update this on your account. You’ll need to meet the identity verification requirements for a U.S. account.

These include:

• A valid U.S. Social Security Number (SSN)
• A U.S. mailing address

I hope this information helps.