Why are my inventory levels incorrect?

[tempus3011]

The title of this thread has been edited from the original: Square stock numbers always wrong.

Hi everyone, I'm having issues with square stock for our Cafe. We have been adjusting our stock numbers daily normally by going to Items, then using 'stock inventory recount' or updating 'stock received'.

During our rush periods, the stock numbers are incorrect or saying sold out when they're not. Sometimes it shows we have a few items left however we have sold out.

We also have an online ordering system which is also not correct due to this issue. 

This is becoming a huge issue and after several attempts with contacting square support, can't seem to find the issue or escalate this with management. 

Please please, can anyone help! 

Am about to open my second Cafe in a few weeks and very reluctant to use square again. 

[Katie_SQ · Accepted solution]

Hi @tempus3011,

Thank you for reaching out. I'm really sorry to hear about the issues you're experiencing with your stock levels.

Unfortunately, this isn't something I can assist with directly, as our Engineering Team needs to take a closer look at your account.

I checked your case history and noticed that a member of our Support Team contacted you this morning to gather more information for our Engineers. This will help them investigate further and narrow down the cause of the issue.

Please reply to the email sent about an hour ago at your earliest convenience. Include as much information as possible, such as:

• The type of device you're using
• Its serial number and software version (e.g., Square Register, serial number, version 6.66)
• The names of items with incorrect stock levels
• Any photos/videos of where the stock is being adjusted and the methods used (e.g., stock received, inventory re-count)
  
  

This information will be very helpful in their investigation.

I'm sorry I couldn't be of more help here. If you have any other questions, please let me know.