Transaction Search on square register does not work

[southmain]

Transaction search does not work for me on square register, anyone else having this issue? 

Search does not work for me at all - either by scanning receipt bar code, typing in an item name, number, etc.. For any return I have to manually scroll through all the transactions until I find it. I previously used an ipad with a square stand and it worked perfectly on that.  I've restarted, updated, searched for answers and just nothing.

Very frustrating!!!  Any help would be appreciated!

[_Violet]

Hello @southmain and thanks for reaching out to the Square Community. I'm sorry to hear about this frustrating issue with the Transaction search feature on your Square Register 😞

I'd like to escalate this issue to our Product Team, so they can take a look.

When you have the chance, could you send over a video to show this behavior?

Thank you!

[JBCO]

Did you get a resolution on this? I’m having the same issue. 

[MHGS]

same issue. I would also like to know how to process an exchange for an item without a receipt or credit card.