SQUARE HARDWARE

[kenroth113]

I WONDER WHAT IS GOING ON AT SQUARE. IT SEEMS THEY ARE NOT PROCESSING AND SHIPPING ANY HARDWARE ORDER. MY SISTER LIVES IN FLORIDA SHE ORDERED A REGISTER AND A TERMINAL BUT SHE GOT DECLINED AFTER PLACING THE ORDER CUSTOMER SERVICE COULDNT EVEN EXPLAIN WHY.  I THINK THE COMPANY IS **bleep**ED UP

[Gold]

HI, did she apply for monthly installments? If so, Square has to do a credit check.

https://squareup.com/help/us/en/article/6225-installments-for-square-hardware-faqs

[getvil188]

yes you are right i faced the same problem last week i was ordered installment on square register i got an order number then it cancelled after 20mins i called my bank they said there was nothing wrong with my transaction. i called square customer service they wasnt telling me anything good. it seems they are having problems processing hardware orders. i had to order from walmart even up till now it hasnt been delivered from walmart. square is real **bleep**

[MayaP]

I am really sorry this is happening to you as well @getvil188! What did Customer Support tell you? 

As advised above please reach out to us on social support or at 1-855-700-6000 squ.re/contactsqsupport, and we are happy to investigate this further. Again as mentioned above please reframe from using profanity on our platform, it does go against our 
Community Etiquette Guidelines.

Thanks for understanding. 

[MayaP]

Hello @kenroth113, 

I am sorry to hear your sister is having issues with her order, it sounds like it might have been canceled because we could not verify her, we have seen that happen to sellers. We cannot discuss account-specific information here, but you can have her reach out to us at 1-855-700-6000 squ.re/contactsqsupport, or social support on Twitter, Facebook, or Instagram are happy to look into this more. 

I also want to remind you if you are using The Seller Community platform we ask that you reframe foul language and make sure you are following Community Etiquette Guidelines.