My square stand do not recognize zebra zd411

[Alex99]

I just bought square stand and a zebra zd411 usb version directly from square as they are shown compatible on the website. However, after connecting the power and usb the stand still doesn’t recognize the printer. The kitchen and receipt printer I bought at the same time work just fine. What should I do to connect the printer here and how to set up the content of the label

[Summer2024]

Hi, @Alex99 ! Welcome to the Square Community! 

I'm sorry you are having difficulties getting the printer to connect. I think connection issues are some of the most frustrating technical issues to deal with. 😂 Has you wanting to throw the device right out of the window. 

Here’s what to check and how to try to get your Zebra ZD411 USB label printer recognized by your Square Stand

• Make sure the ZD411 is powered on and shows a solid green light.

• Ensure the USB cable is plugged directly into the Square Stand’s USB hub 

• If you have a Square Hub (for the newer Stands with USB-C), connect the printer there.

• Double-check you bought the ZD411 USB model for label printing, not receipt printing. The Zebra ZD411 is only for printing labels. It will not print receipts.

• It works with Square for Retail and certain supported label workflows. It does not work for kitchen tickets or standard receipts.

• Open your Square Point of Sale or Square for Retail app on the iPad.

• Go to Settings > Hardware > Printers.

• Tap Create Printer Station if needed, then tap Connect USB Printer.

• It should appear as a Zebra printer. If it does, tap it to add it.

If it’s not appearing, unplug the printer’s USB and power, then plug them back in, power it on, and retry.

• Open the ZD411 and ensure your labels are loaded and fed under the guides properly.

• Run a calibration:

• Hold the feed button until the printer feeds a few blank labels. This helps it detect label size.

• Make sure you’re using supported direct thermal labels 

• If you’re using Square for Retail, you’ll find Print Labels in the item settings or Inventory view.

• You can choose which info goes on the label: item name, price, SKU, barcode.

• Tap Print Labels for any items you want to tag. This will send the job to your Zebra printer.

If you try all of these and it still won't connect:

• Restart the iPad and Square Stand.

• Try a different USB port on the hub.

• Make sure your Square app is up to date.

Let me know if any of these work! 

[Hoshi_teahub]

I’m experiencing the same issue, and I’m also on the Square Plus trial. The ZD411 does not appear on the POS Stand 2 at all. When I check the Kiosk app settings, it shows that the USB hub is “unsupported” for Port 1 (where the ZD411 is plugged in). I tried other ports and got the same result.
I contacted online support, and they told me it was because I’m on a trial plan, which I completely disagree with. I originally bought this printer to use for kitchen labels, but it seems the ZD411 simply isn’t supported. What a waste of money!! I strongly recommend not buying the ZD411 if you’re running a food stall.

[Alex99]

Thanks for the reply! For me the problems was that I have Square for Restaurant Plus, and the Zebra only work with Square for Retail Plus, which we cannot use due to our set up. We bought it for automatic label for our drinks. If you only use it for labeling that doesn’t have to connect with the POS, then I think you can use the Zebra app, which come from the printer company, not Square.

[Hoshi_teahub]

I need to print labels for drink orders/tickets directly through Square POS or Kiosk. May I ask how the Zebra app works for this? I’m considering buying another device that’s actually compatible with kitchen ticket printing.

[Alex99]

I think you can try using the Square for Retail Plus to see if that works for you, but I remember the retail version doesn’t have the kitchen display or ticket management like the restaurant version. Maybe you can trying out different things on the retail version and still make it work. Another option, which is a little tricky and require some

programming experience. You can use Square API to send request after any order is placed to a local server that connect to the Zebra, any order received from Square will trigger a printing order to the Zebra. You may hire a freelancing developer like on Upwork or Fiver but I’m not sure how much it’ll cost though. 

[Hoshi_teahub]

Today has been exhausting. I’ve spent hours trying to get the ZD411 to show up on the Square POS Stand 2, and Square support was honestly useless with no clear answers, no real troubleshooting. The Zebra support even did a remote session on my PC and confirmed the printer works perfectly.
Square then told me I have to wait for a month because I’m on a trial plan, which I find ridiculous.
Thanks for your suggestion. I really hope I can find a straightforward way to get this working.
This video shows exactly what I’m trying to do:

https://www.youtube.com/watch?v=02o9ProSTrs