Hi, @Alex99 ! Welcome to the Square Community!
I'm sorry you are having difficulties getting the printer to connect. I think connection issues are some of the most frustrating technical issues to deal with. 😂 Has you wanting to throw the device right out of the window.
Here’s what to check and how to try to get your Zebra ZD411 USB label printer recognized by your Square Stand
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Make sure the ZD411 is powered on and shows a solid green light.
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Ensure the USB cable is plugged directly into the Square Stand’s USB hub
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If you have a Square Hub (for the newer Stands with USB-C), connect the printer there.
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Double-check you bought the ZD411 USB model for label printing, not receipt printing. The Zebra ZD411 is only for printing labels. It will not print receipts.
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It works with Square for Retail and certain supported label workflows. It does not work for kitchen tickets or standard receipts.
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Open your Square Point of Sale or Square for Retail app on the iPad.
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Go to Settings > Hardware > Printers.
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Tap Create Printer Station if needed, then tap Connect USB Printer.
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It should appear as a Zebra printer. If it does, tap it to add it.
If it’s not appearing, unplug the printer’s USB and power, then plug them back in, power it on, and retry.
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Open the ZD411 and ensure your labels are loaded and fed under the guides properly.
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Run a calibration:
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Hold the feed button until the printer feeds a few blank labels. This helps it detect label size.
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Make sure you’re using supported direct thermal labels
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If you’re using Square for Retail, you’ll find Print Labels in the item settings or Inventory view.
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You can choose which info goes on the label: item name, price, SKU, barcode.
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Tap Print Labels for any items you want to tag. This will send the job to your Zebra printer.
If you try all of these and it still won't connect:
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Restart the iPad and Square Stand.
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Try a different USB port on the hub.
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Make sure your Square app is up to date.
Let me know if any of these work!
