Hi @Js14 👋 thanks for your post.
Unfortunately, we can’t access your account details here on the Seller Community. However, if you see a payment in your Transactions dashboard but not in your Balance dashboard, it could indicate one of the following:
- The transaction was declined.
- A different payment method, such as cash instead of card, was used
If your transfer hasn’t arrived yet, I recommend calling our support team directly who can check the status.
Our number is 0800 - 098 8008, 9AM- 5PM.
Breffni
Community Moderator, Ireland, Square
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