Cant skip receipt screen on SQUARE TERMINAL even after turning on setting

[Wavechan]

Is anyone else having this problem where it just wont skip the receipt screen even if you turn on skip receipt/signatures on the square terminal? 😞 It used to work fine for me a year ago.  I sent in help requests a few times praying it would be fixed eventually.  I tried turning off the printer. I tried turning off the receipt. I Hotspot the terminal through my phone. Im on Samsung Galaxy S25 ultra, it doesn't work the S22 either.

[Stacelyn24]

Hey there! 👋 You’re not alone — I’ve seen a few sellers mentioning similar issues lately with the receipt screen not skipping on the Square Terminal, even when “Skip Receipt/Signature” is turned on. It's definitely frustrating when something that used to work smoothly starts acting up.

🔧 Here are a few things to try (or confirm):

1. Check Device-Specific Settings
   On your Terminal, go to
   Settings > Checkout > Signature & Receipt and make sure:

   • “Skip Receipt Screen” is ON

   • “Skip Signature” is ON (if applicable)

   • “Ask for Signature” is set to the highest possible amount to avoid prompting

2. Update Firmware
   Make sure your Square Terminal software is up to date:
   Settings > General > About and tap Software Update if available.

3. Double-Check Connected Devices
   If you’ve ever had a printer, cash drawer, or stand connected, it might still be looking for those devices for receipt settings. Go to Settings > Hardware and verify nothing is interfering.

4. Restart and Reset (Last Resort)
   Try a full reboot of the Terminal, or go to
   Settings > Device › Factory Reset (only if you've tried everything else).

📱 Since You’re Hotspotting:

• It's possible the receipt screen skips differently depending on network stability.

• Try connecting to stable Wi-Fi as a test — just to see if it changes the prompt behavior.