Lenovo Tab M7 gen3 not card reader not supported.

[Rosespa]

Hi, i have just purchase a Lenovo Tab M7 gen3. When trying to connect to the card reader i get green lights then an orange message 'Reader unavailable:secure session denial. Which results in a Device not supported triangle.

I have rebooted the Tab, I have reinstalled Square software and disconnected from bluetooth.

Any help here would be much appreciated

Colin.

[JJ_]

Hey there @Rosespa 

Not every device will be compatible with our hardware. We recommend starting with some device and app troubleshooting - you'll want to make sure your app and device are both up-to-date.

We test as many devices as we can - you can confirm device compatibility by looking for your device here  - if the device is not listed here, that means we haven't tested it, and cannot guarantee compatibility.

P.S. Welcome to the Seller Community 

[ShowShineTools]

[Personal Information Redacted]

[Laurie_]

Hi there, @ShowShineTools - You want to try and avoid posting personal information in the Seller Community for your own security. 

Alternatively, you can send a direct message to a fellow user by hovering over their username and selecting the Send Message option.