Hi Tra. Thanks for looking into this. Unfortunately, this answer isn't quite what I was looking for — and I want to explain why, because I think the distinction matters.
Units sold is a count. Sales velocity is a rate. They're related, but they're not the same thing, and the difference is exactly what makes velocity useful. To get the figure I'm missing, I'd have to do what the AI support bot already suggested: pull the individual data elements from the new report and calculate velocity myself. That's not a solution — that's just moving the work onto the user.
For context on who we are and how we used the sales velocity metric: We're a low-waste bulk refillery (we sell home and personal care products in bulk, by the ounce). Being able to see at a glance how many ounces of hand soap we sold per day on average was genuinely useful — and even more useful when we could drill down by variation and see, for example, that over the last six months, the grapefruit scent sold nearly twice as fast as the clementine scent (18oz/day vs. 9oz/day). Or: if it seemed like one product was moving faster than usual — unscented dish soap, say — we could pull up the sell-through report and compare ounces per day over the last week vs. the last 90 days vs. the last six months, and determine whether that acceleration was an anomaly or a real trend. That's what informed whether we placed a reorder immediately or waited a couple of weeks.
Same logic applies to bar soap: how fast do we typically go through the sage fir scent? Did it move faster in the winter quarter than it does now? If so, maybe we hold off on reordering that scent until the fall.
That kind of decision used to take seconds. Now it requires manual calculation — if I can get the report to work at all. Which brings me to my second issue: the report itself is very difficult to use.
Here's a real example from a couple days ago. I tried to look up a bar soap brand we carry called "Just Soap":
- I navigated to Reports > Inventory > Inventory Sell-Thru. The page took over 30 seconds to load. (Worth noting: slow load times have become a pattern across the entire dashboard since the last few updates — every page takes noticeably longer than it used to.)
- When it finally loaded, I looked for a way to filter or search by item name. I couldn't readily find it, and instead saw only an unlabeled field with the prompt "ask about or update anything," which doesn't tell me much.
- I typed "Just Soap" and waited another 30 seconds, and the report returned every item in my database with the word "soap" in the name.
- I tried putting "Just Soap" in quotation marks, thinking maybe the syntax would help. Same result.
- I tried again to dig deeper to find a better filter/search, which I did find, but the lag getting there made further troubleshooting impractical, so I gave up.
- I came back to try again today, and the report wouldn't load at all. Instead I got this error: "Couldn't load this section. Something went wrong while loading this section. Details: 'sales_velocity' not found for path 'SellThrough.sales_velocity'." (Screenshot attached.)
I'll also mention: I've tried repeatedly to submit feedback through the in-dashboard link next to the beta notice. Pretty much every time I click "Leave Feedback," nothing happens — no confirmation, no error message, nothing. So there doesn't appear to be a functional path for users to actually report problems with this report, which makes threads like this one all the more important.
