I'd give a kidney for Square to revert my Print Labels process to what it was yesterday.
Today, the process of printing labels much worse, and taking 3 times longer than it did just yesterday. The "Print Labels" process changed between yesterday and today: The new print labels process adds 12-15 additional steps to each print job, and at least three new screens. It also creates a process loop through 2 different pages, if you want to add more than 1 item. Additionally, the format of existing pages has expanded requiring scrolling up and down a screen to perform one task.
New Process Steps: * indicates a new step. "New step" is anytime additional key input or mouse use
1- From Item List select Actions
2- Print Labels
3- *Screen format changed and now all buttons do not appear on screen requiring scrolling to complete one task. Scroll down to add items labels to print.
4 - *New screen has replaced text field with three buttons that require you to choose the format you'd like to search your item list by (By Category, By PO, or Add Items). Old screen defaulted to search by "Item Name" and started cursor in the text box. Having No defaults adds an additional 2 steps by having to choose search type, and then keying into the search box. Additionally, I don't understand why these search options were selected- I've never worked in a retail establishment that would want to print labels "by category" or "By PO." If they do exist, make these options, but keep normal item printing defaults intact. Select "Add Items"
5- *New Item Search screen with Item List. This did not exist before- completely unnecessary.
6- *Click into Search box. Why does are you not started in the search query box?
7- Type your Search Query. This used to occur at step 3 in the old process. We've added 4 steps just to get to item search.
8- *Typing your search has a slow version of predictive text. When you stop typing, it begins to add items to a list below your search. However, you need to select each item in the list that you want to add, requiring a seperate mouse click for each item in the list under search query. If your item is not in the top 3 results from your query, you need to scroll through the list. Why has the screen expanded to only allow 3 query results to appear at a time? While the predictive text and search is not markedly different from the old method, the page format is. The old process defaulted you to selecting the best match, and allowed scrolling through with mouse or directional arrows. Additionally, keeping you in the original screen at step 3, which allowed you an easy transition for additional search queries by simply typing over your old query without changing screens.
9- *New Button to add the item to the list. "Add X" No need to have an additional button in the old process.
10-* Return back to Print Label Screen at step Three. Scroll Down again to Item Labels.
11-* IF you want to add additional items with a new search, repeat steps 3-10. In the old process, you did not have to cycle back and forth through seperate screens instead keeping you in the autofill text box. Selecting similar items would simply appear in ABC order in the text box, and could be selected quickly instead of repeating processes repeatedly.
12-*Now that the items are added into the print label field they autofill to print 0 labels. Each item must be selected individually and label quantity added. The old process autofilled to the quantity on hand, and defaulted to 1 if there were 0 in stock. Printing quantity on hand should be the appropriate default quantity if implementing price changes, or receiving new product. You only needed to make a quantity change as needed. Now every print job requires every item to change quantity individually. Select each item you want to print labels for.
13- *Type in your print quantity for each item.
14- *Scroll back up to top of screen.
15- *Now press button "Create"
16- Label Created Screen
17- Select Print Labels
18* Print Preview Screen moves you into a print preview screen in a new internet tab to preview prints. This is an entirely new screen, and seems completely unecessary. Why is it in a new tab? If making multiple print jobs, each one generates a new Tab, that must be manually closed.
19* Select Printer Icon from Screen 15.
20- Back to Windows Printer app Pop-up screen, with additional print preview. This is the original screen that normally would pop up where step 18 is now. Making steps 18 and 19 completely redundant and useless.
21- Print Labels
22- *Manually close any Print Preview tabs created at step 18.
I would really love someone at Square to respond to this quickly. I add items into inventory and print labels all day, everyday. This is a significant problem for me and adding a lot of time to my workflow. This may force me to change POS providers.
