Search tool in the kiosk

[Superparty]

I would like to allow my customers whom place and orden and n kiosk to be able to search my products by type the name of the product 

[eric_blanco]

This would be awesome, Superparty! I don't use kiosks yet, but having search would be a big plus. Anyone have experience with adding search to their kiosks?

[JJ_]

Hi @Superparty, that’s an excellent feature request. We appreciate you sharing your business use case and why it would be valuable for you. If you know of any fellow Seller Community members who would like to see this built out as well, feel free to tag them in your post so they can share their thoughts as well! The more sellers chime into the request, the more likely it is to catch our product team's eye.

[SeaShelvesBooks]

I would like this feature as well. It would definitely make it easier for my older customers to select their items.

[d20tavern]

@Superparty  This is a must have for us, as well! We are using the kiosk to sell retail inventory that is not on display in our store. There is too much inventory to scroll through. Setting up alphabetical categories is helpful (A-F, G-K, etc.) but a search feature is absolutely necessary in order for the kiosk to be functional for retail. 

[denleyhomestead]

I would love to see this feature too! We use this as a self checkout at our Farm Shop and have so many vendors and items now that it gets complicated. 

[KayTeaStudio]

I just had a few customers ask for this. Our older customers have a hard time navigating the kiosks but they know what they want. Just unsure where it is. They had to order directly from the cashier instead. 

They said it would be much easier if there was just a simple way to search for "Lemon" to see all our Lemon drinks. (Since they already viewed our menu boards and know what they want) 

[BackyardBrew]

Search Function Justification for Backyard Brew Kiosk

Because Backyard Brew offers a wide variety of drinks, ingredients, and customization options, having a search function on the kiosk is essential for both usability and guest experience.

Many guests — especially new ones — don’t order by menu names. They order by flavors and ingredients.

For example:

A guest might be looking for something with vanilla, but every café names their drinks differently. One place calls it a vanilla latte, another calls it something completely unique. Without a search function, that guest has to scroll through the entire menu to find what they want — or worse, they miss it entirely.

With a proper search feature:

• Guests can search by ingredient (e.g., vanilla, honey, pistachio, cinnamon)

• They can discover items even if they don’t know the name

• It reduces friction and speeds up ordering

• It improves upselling naturally by showing more relevant options

Additionally, our menu descriptions already include detailed ingredient metadata. If the search function can index not only item names but also keywords within descriptions, it allows us to surface more accurate and helpful results.

This turns the kiosk into more than a menu — it becomes a discovery tool.

Ultimately, this:

• Improves customer satisfaction

• Increases conversion and average ticket size

• Reduces confusion

• Makes the experience more intuitive, especially for first-time guests