Real-Time Check View - Navigation Is More Complex

[dripdropcafe]

Instead of feeling guided through the order, it feels easier to lose your place.

It seemed like before there were two ways to move between modifier groups: selecting a modifier group directly, or automatically moving to the next required group after making a selection.

Now there's a third way by scrolling through the page. While the added flexibility may be useful, our team found it makes the workflow more complex and less intuitive and confusing. Instead of feeling guided through the order, it feels easier to lose your place.

Recommendation / Possible Solution 

A configurable setting to disable continuous scrolling and use a more guided navigation workflow would help simplify the experience for teams that prefer it.

[svanbrunt]

Hey Justin,

Thanks for the feedback!

I'm not sure if you may have found it, but actually under Checkout settings > Item details, you can turn on / off the 'auto progression' feature, which would remove the automatic scrolling to the next modifier group.

Please keep the feedback coming and let us know if that settings change helps.

cc @Hadley 

[dripdropcafe]

Thanks @svanbrunt , the auto-advance feature is very important for us (in both layouts), and we like it. My main point of this ticket is to express our frustration with the increased complexity - finding the modifiers you need, moving around in the UI - generally feels more difficult. A large part of this is my other ticket, where the modifiers are in just 1 giant list now: Modifiers Difficult to View in Isolation & how the mod. group pills are too small and horiztonal now: Small Nav Pills & Navigation is Less Intuitive 

[TinyGiantTaproo]

Adding our voice to this, not a fan of the new UI. We're a super simple operation, we ring in a beer and what size. We don't need to add 'notes' to that, nor do we need to add whether it's to-go etc. We're one small beer bar. I noticed that after uninstalling this, it said it was going to become the default and install itself again in the future. Please make this an optional thing and don't impose it on us, it's pretty in the way for us. Thanks for listening!

[svanbrunt]

Hey @TinyGiantTaproo, thanks for the feedback; sharing a couple of settings / optimizations that may help:

1. Skip item details — this is a per-item toggle in your Dashboard item library. For fixed-price items without required choices, if this is enabled, the item goes straight into the cart in one tap, no details screen at all.

   • For beers with sizes — since a size has to be chosen, the item screen will still come up for those. If you want true one-tap ringing, a workaround some sellers use is making each size its own item (e.g., "IPA – Pint" and "IPA – Pitcher" as separate tiles) with Skip item details turned on. One tradeoff: sales reporting is then split across the size items rather than rolled up per beer.

2. The "to-go" step — those are fulfillment methods (formerly dining options). Go to Square Dashboard → Settings → Account & Settings → Fulfillment methods → Point of sale, and you can turn off the ones you don't use — they'll stop appearing on the item screen entirely. More here: Create and manage order fulfillment methods. And notes are always optional — no need to touch them.

I hear you on wanting things to be as quick + simple as possible — passing that feedback along to the team to help guide future improvements. Keep the feedback coming, and let us know if these changes help.

Best,

Scott