Multi Txt Messages Sent for Order Routing

[jsestby]

One request for Square KDS.

We make drinks at the espresso bar and food in the kitchen, and customers grab them at two different counters at two different times. The coffee is ready in two minutes, the food takes ten.

The problem is that order-ready is a single event for the whole order. Whichever expo station finishes first flips the entire ticket to ready and texts the customer, even when the other half is not made yet. So either the drinks sit waiting on the food, or people get pinged before the food is up.

What we need is to run two expo stations that each own a category and mark their own items ready independently, sending two different txts when each type of order is ready. Basically expo-level routing, the same way prep stations already filter by category.

This would matter for any cafe running a kitchen, which is most of them now.

Cheers,
Joel