Modifiers don't print on kitchen tickets in order

It would be extremely helpful if modifiers printed on kitchen tickets in the order they were entered. The way the tickets print make no sense and are difficult for kitchen staff. Example: Western Omelet, White toast, gravy on homefries, No Onions in Omelet, No butter on toast. The modifiers should be printed next to the corresponding item and even though we have them listed in order this way under the modifier options, they print completely differently on the kitchen tickets.

4 Replies
Alumni
Status changed to: Open

Hey @ldeespancakes I really appreciate you taking the time to share this request and explain how it affects your kitchen staff. I can absolutely see how having modifiers print in the same order they’re entered would make things much clearer and easier to follow. While I don’t have an update to share right now, I’ll make sure this feedback gets passed along to our product team. Thank you again for sharing your experience, it’s really helpful.

MayaP
Square Community Moderator
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Alumni
 
️ Kristen
Square Community Manager
Product Engagement
Alumni
Status changed to: Open
 
️ Kristen
Square Community Manager
Product Engagement

Reinforcing this topic. I think not just the modifiers should print in order, but you should also be able to set the order in which each category prints on a ticket, or separate the printed items by category. When you have a ticket that prints as: main dish, appetizer, appetizer, main dish, side, main dish, appetizer, etc... It creates a lot of difficulty for trying to identify which items need to be started right away and which have some time. It would also help with expediting since you can easily find which dishes are the prep cook's and which are the cook's.

Stephen Newton