Make partial payment receipts printable

[campatlakeview]

Hi there,

Square needs to allow sellers to print receipts for invoice transactions whether the invoice has been paid in full or partially.

If a customer completes a transaction, we are obligated to provide them with a receipt. It is not relevant whether their invoice has outstanding amounts.

At time of writing, if you click on the partial payment transaction on the customer's profile, an error box opens up saying "Server Unavailable - Please try again later." I called Square support and they informed me that the error message is wrong. There is no server issue - it's that Square does not allow printing of those receipts. 

Now, context so that you understand why this is so important and why I am researching other payment providers so that I can ask my team about leaving Square:

Our business is a campsite and we regularly take payments for lot fees. Many seasonal campers pay a deposit before the season starts, then request to pay part of their season's fees at the beginning of the season, and pay the remainder later. This means that many times a year we will accept partial payments between $500 and $2000, usually by cash or cheque. 

The invoice system is the only way we can use Square to report those transactions, because entering custom amounts will not report our HST correctly and leads to a backlog of receipts to correct end-of-year.

The invoice system fails us when it comes to receipts. We are unable to print receipts for most of our seasonal campers, most of the time. But it is bizarre; since we are entering a payment for the invoice, Square does send a transaction receipt to the thermal printer. Just one. And unlike any other receipt, Square does not allow you to print a new one. And it doesn't record it as a transaction on that date, even if the invoice later has been paid in full. 

This means that we have to manually photocopy the one receipt that got printed, or handwrite a new receipt for the customer if the printer is busy or out of service, because if we give away the only copy of this transaction we won't have any record of it anywhere in our filing system or in the transactions on Square. 

It also means that when we're scrolling through Transactions day by day and comparing that to our bank deposits and receipts, we have no record of any invoice transactions unless we go to invoices and manually search for it. So for example, the bank deposits and receipts could have $2000 cash in it, with NO transaction on that date in Square to explain it.

But, invoice receipts print without any note of the customer name or even the invoice that they are associated with, as far as I can tell!!! So when we go through our books, unless someone has by hand written the camper's name or lot number or invoice info, we have to do extra detective work just to figure out what even happened.

What a waste of time! 

And when I searched about this issue, I quickly found maybe a dozen sellers requesting the same feature or another feature that would accomplish the same thing for years, every year since 2018. Who knows how many people have asked for this.