Flexible Fulfillment Time Depending on the Product

[takeawaysushi]

Hi! I would like to request to have flexible fulfillment time depending in the product. It would be good if I can have options to place fulfillment time against each product item. If a customer placed an order containing multiple items, then it takes the time for the product which takes the longest to fulfillment as the final fulfillment time. You can put a default option for fulfillment time if the user does not want to use this option (just like the current). But I found that the current option assign a blanket time across all products is not good enough - the items on my menu have wide range of time in terms of fulfilment - some can be just within 2 minutes and some can take up to 20 minutes. It would just be good if Square can add this as a option. Thank you in advance.

[Laurie_]

Hi @takeawaysushi,

I’d like to gain a better understanding of your use case here. For example, is this mainly for online pickup orders, or are you using multiple fulfilment types with Square Online, such as shipping?

If it's just for pickup orders, you can already delay pickup times during busy periods for individual orders. For extremely busy times, you can temporarily extend the prep time for all incoming orders. We’ve included the steps for setting this up on this page.

Are these features you already use but that don’t quite meet your ordering needs? If so, please provide more information about your orders, as it may help the team better understand your feedback.