Display on KDS the Employee who sent the order, vs Employee who started the ticket

[backyard]

I would love to be able to change or set which employee is displayed on the KDS screens tickets. Right now, the employee that is listed is the employee who started the customers ticket (who owns the ticket). In our style of service, all staff members interact with all tickets so it's very common for a staff member to be entering food items on a ticket that they did not start.

Where this gets confusing for our kitchen staff is that the KDS screen only shows the employee who started the ticket, and not the person that actually sent the items through. When there are questions on an order, our kitchen staff goes to the staff member listed on the ticket and asks them even though they are not the ones that sent the order through. We then have to go to the tablets and look on there who sent the item.

It would be great if the KDS would display the employee who actually sent that ticket through.

[SVLFever]

This is an interesting request.  It would also align with the ability to track which team members add items to a check.   This is possible now, so it seems like a flag to allow this to be turned on and off as needed by operating model would be a decent addition.

Just wondering, are you a full service restaurant @backyard or more quick service?

[backyard]

@SVLFever Exactly. The data/feature is already there, just need to pass that data onto the KDS.

We are a kind of a hybrid style service. We have the handhelds that our staff carries around entering orders (mainly drink orders at the tables) but customers come up to a couple different ordering stations to order food (one main one inside and one at our outdoor patio). The staff member that enters the items is whomever is available when a customer comes up or whomever is doing the rounds at the tables. It's pretty much a given that each staff member will interact with each customer ticket during their visit.

[SVLFever]

Yeah, I get it @backyard .  I'm pretty much a hybrid operation as well.  We operate as a walk up QSR at our main grill, but our lounge/wait operate more like a full service restaurant.   I can understand relate to the situation you described.  🙂